dryfter: (Default)
[personal profile] dryfter
just discovered that a birthday present gift I posted last week arrived - completely empty!

Robbed by the Royal Mail..

(no subject)

Date: 2004-10-14 02:48 pm (UTC)
juliet: (Default)
From: [personal profile] juliet
I presume you'll be complaining to the RM?

(no subject)

Date: 2004-10-14 02:52 pm (UTC)
redcountess: (Default)
From: [personal profile] redcountess
The most they'll do is send a form letter and a pack of first class stamps as compensation :-/

From a list I'm on...

Date: 2004-10-15 01:55 pm (UTC)
From: [identity profile] chiselwright.livejournal.com
Quoted from a RM thread somewhere else. Old Street ... you could just pop in on your way home ...

do what I did, write to

Allan Leighton
Chairman
Royal Mail Group plc
148 Old Street
LONDON
EC1V 9HQ

Adam Crozier
Chief Executive
Royal Mail Group plc
148 Old Street
LONDON
EC1V 9HQ

and threaten to take it to PostComm (http://www.postcomm.gov.uk) and Postwatch (http://www.postwatch.co.uk/).

I got a reply within a week and now my mail now arrives in a timely fashion, into the right letterbox....

logging a complain thru their website or thru their 0845 number got me nowhere...

(no subject)

Date: 2004-10-14 03:10 pm (UTC)
From: [identity profile] wintrmute.livejournal.com
From http://www.livejournal.com/users/sparklielizard/512706.html:

"At present, Postwatch is receiving an unprecedented number of complaints and there
may be a delay before I can refer your case to the Royal Mail Group. There has also
been a significant increase in the volume of cases that Postwatch has referred to the
Royal Mail Group. Currently they have an extremely large backlog of Postwatch cases.
Regrettably, this will add a further delay to your case."

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dryfter: (Default)
Toby "dryfter" Wintermute

December 2010

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