Customer "service"

[dryfter]

Today's time-wasting annoyance is my attempt to get a replacement stylus for my touch-screen mobile phone.
I'm gradually being escalated through Orange's customer service depts.. They don't actually sell replacement stylii, you see. Although increasing threats are getting them agitated - ie. of bringing legal action against them for selling phone with a design flaw (ie. loseable stylii) while at the same time customising their build such that generic replacements don't fit.

Supposedly the call centre manager is on the phone now to someone "quite high up" in Orange. So maybe they might, in the future, stock replacements.

Why is everything so fucking hard? I just want to pay someone a tenner and get a few more stylii.. Grr..

Edit: Hoorah. Replacement pack on its way, albeit at a fiver per stylus - I've got three. Hopefully that'll last me out until the end of the year!

Comments

[hazyjayne.livejournal.com]

I share your pain. It only took them 7 weeks to replace the SIM card for my phone - apprentally 3G and 2G SIM cards are different, and as they had me down as having a 3G phone when I was using 2G one (becasue they refused to give me a new one... GGRRRR!), they kept on send me out a 3G SIM cards...

Throw enough rocks, they will respond eventually...

[sbp.livejournal.com]

Marna just uses her fingernail. I use a proper phone instead.

[wintrmute.livejournal.com]

But then people would wonder why I would stop talking to them after I broke a nail..

[razornet.livejournal.com]

FIVER PER STYLUS?! That's fucking ridiculous.

[wintrmute.livejournal.com]

no shit.. even the guy selling them to me was apologetic!