Foxton's Fucking Us Over - update

[dryfter]

Right, after spending most of the day arguing with them, Foxton's have agreed to release a further £300 back to us - but not the full amount.

The rest is due to three days in February 2004, which was a leap year.
Our contract is listed as being x hundred pounds a week, although we pay monthly, at 4.34 x the weekly rate.

Our contract started on the 31st of a month, and so we were always paying a month in advance, to the end of the next month.
However after February, apparently this changed - because February only went to the 28th, our payments from then on were only covering us to the 28th of the next month.. so on our final payment I assumed that we only had to pay from the 31st onwards, but actually we were due from the 29th onwards. So that means we're short a few days according to them, but then the entire payment was lost by them anyways..

Smells a bit suss to me; basically they seem to be saying that because february was shorter than usual, we owe MORE than usual, rather than the same or less.

WTF?

Comments

[wintrmute.livejournal.com]

I feel that way myself.. They have strayed slightly beyond the 28 days allowed to return deposit, so in theory we're allowed to claim interest from them.

The Foxtons agent pointed out that "You know that interest on a few hundred pounds for a few days won't add up to very much at all?" and I pointed out that Foxtons had been scamming small (to them) amounts of us and making us run around in circles to get it back, so we had no qualms about making them spend a bit of effort too.

They're posting us a statement of how they reckon all this stuff is figured out, so I'll be comparing that to what our contract and bank statements seems to say, too.

[http://users.livejournal.com/_j_o_s_h_/]

Could try using the 'three-strikes' rule - any time someone at their end says something that's incorrect, a lie, complete nonsense, etc, make a mark. When they get three marks, refuse to speak to them any further on the grounds that they're clearly incompetent to deal with the issue, and ask to speak to their superior. Keep notes of all similar 'mistakes' and recite them back at regular intervals to keep them on their toes.

Also, you might find these useful:

https://www.moneyclaim.gov.uk/csmco2/index.jsp
and
http://www.courtservice.gov.uk/you_courts/civil/claimant/index.htm
and
http://www.courtservice.gov.uk/you_courts/civil/fees/feeslist.htm - hopefully, you won't need them...