I hate the Royal Mail with every ounce of my little soul

I hate the Royal Mail. Hate Hate Hate Hate HATE!

They tried to deliver an item to my home while I was at work, and left their little "please come and collect it from our office or have it re-delivered" note.

Making it to their actual office is simply not going to happen. (Office too far away to visit during lunchbreak, and they will return the package to sender before next saturday - which is a horrible time to visit their office anyway, since they're only open to 1pm, and have queues a mile long all morning.)

Calling the number to arrange redelivery gets you to an IVR system. After pressing the right buttons to get to the redelivery menu, you get told "These lines are usually extremely busy. don't recommend you use them. come and collect it in person... but if you /really/ want to arrange redelivery, stay on the line and we'll put you in the queue."
It then transfers me over to a queue, which tells me that unfortunately the queue is too long for them even to add me too it, and drops the line.

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaargh!

Did I mention I hate the Royal Mail??